Shipping Policy
Order processing
Orders are processed within [PROCESSING TIME] business days after payment is confirmed. Business days exclude weekends and public holidays.
If an item is unavailable or we become aware of a significant processing delay, we will contact you using the details provided with your order.
Shipping origin
We work with third-party fulfillment partners. Orders are dispatched from China unless otherwise stated on the relevant product page.
Delivery estimates
Estimated delivery to the United States is [DELIVERY TIME] business days after dispatch. Processing time is additional to the delivery estimate.
Delivery times are estimates, not guaranteed arrival dates. Customs inspections, carrier disruptions, holidays, and other circumstances may affect delivery. If we become aware of a significant delay, we will inform you and explain the available options.
Shipping charges
Shipping charges and any applicable free-shipping offers are displayed at checkout before you pay.
Taxes and import charges
[INSERT YOUR ACTUAL ARRANGEMENT: STATE WHETHER IMPORT DUTIES AND TAXES ARE INCLUDED OR WHETHER CUSTOMERS MAY NEED TO PAY ADDITIONAL CHARGES.]
Order tracking
When tracking is available, we will email your tracking details after dispatch. The carrier may need time to publish the first tracking update.
Multiple packages
Items from the same order may be shipped separately. Where applicable, tracking details will be provided for each package.
Shipping address changes
Please check your address carefully before placing an order. If you notice an error, contact us immediately. We will check whether a correction is still possible.
Missing, delayed, or damaged deliveries
If your package has not arrived within the estimated delivery period, or arrives damaged, contact us at [SUPPORT EMAIL]. We will investigate with our fulfillment partner or carrier and work with you toward an appropriate resolution.
A tracking status marked “delivered” does not prevent you from contacting us about a missing package.
Contact
For shipping questions, email [SUPPORT EMAIL] and include your order number.