Returns & Refunds Policy

Return window
You may request a return within [NUMBER] days after receiving your order. To start a return, email [SUPPORT EMAIL] with your order number and the item you wish to return.

Change-of-mind returns
For change-of-mind returns, items must be unused, complete, and in their original packaging, with any original hygiene seals intact.

For hygiene reasons, we do not accept change-of-mind returns of personal-care products that have been used or had their hygiene seals opened. This does not limit your rights if an item is faulty, damaged, incorrect, or otherwise not as described.

Faulty, damaged, or incorrect items
Please contact us as soon as you discover a problem. Include your order number and a description of the issue. Photos or a short video, where appropriate, may help us assess it.

We will assess the issue and arrange an appropriate remedy, such as a replacement, repair, or refund, as applicable. Do not continue using a product that appears unsafe or damaged.

How to return an item
Contact us before sending your return so we can provide instructions and confirm the correct return location.

Return address:
[FULL RETURN ADDRESS, INCLUDING COUNTRY]

Please do not send returns to an address printed on the shipping package unless we confirm that it is the correct return address.

Return shipping costs
For change-of-mind returns, [STATE WHO PAYS THE RETURN SHIPPING COST].

For confirmed faulty, damaged, or incorrect items, we will provide a prepaid return method or reimburse reasonable agreed return shipping costs where a return is required.

Original shipping charges
For change-of-mind returns, [STATE WHETHER ORIGINAL SHIPPING CHARGES ARE REFUNDABLE]. Refunds for faulty, incorrect, or misdescribed goods will be handled in accordance with applicable consumer rights.

Refund processing
We will assess your return within [NUMBER] business days after receiving it and notify you of the outcome.

If approved, your refund will be issued to your original payment method within [NUMBER] business days. Your bank or payment provider may take additional time to display the refund.

Exchanges
To request an exchange, contact [SUPPORT EMAIL]. Availability and any applicable price difference will be confirmed before an exchange is arranged.

Order cancellations
Contact us as soon as possible to request cancellation. We will confirm whether cancellation is still possible based on the order’s fulfillment status.

Your consumer rights
Nothing in this policy excludes or limits rights that cannot be excluded under applicable consumer law.

Contact
For return or refund questions, email [SUPPORT EMAIL].