Frequently Asked Questions

What products do you offer?
We offer products for lash care, hair care, nail care, personal grooming, and home health monitoring. Please check each product page for its features, specifications, and intended use.

How do I place an order?
Choose your product and any available options, add it to your cart, and follow the checkout instructions. Please review your shipping address before completing your purchase.

Which payment methods do you accept?
The payment methods available for your order are displayed at checkout.

Where do you ship from?
Orders are fulfilled through our shipping partners and dispatched from China, unless a different shipping origin is stated on the product page.

How long will my order take?
Order processing takes [PROCESSING TIME] business days. Estimated delivery to the United States takes [DELIVERY TIME] business days after dispatch. Please see our Shipping Policy for details.

How can I track my order?
When tracking is available, we will send the tracking details to the email address used at checkout. Tracking updates may take time to appear after dispatch.

Can I change or cancel my order?
Contact us at [SUPPORT EMAIL] as soon as possible. We will check whether your order can still be changed or canceled. Changes cannot be guaranteed once fulfillment has started.

What if my item arrives damaged or incorrect?
Contact [SUPPORT EMAIL] with your order number and a description of the issue. Photos or a short video, where appropriate, can help us assess the problem. Please see our Returns & Refunds Policy.

Are health monitoring products a substitute for medical advice?
No. Follow the instructions and intended use provided for your specific device. Do not use a reading alone to diagnose a condition or change medication. Speak with a qualified healthcare professional about health concerns.

How can I contact you?
Email [SUPPORT EMAIL] or use our Contact page.